SERVCARROS, Lda.. by having a website with the objective of promoting and publicizing the sales of its parts and accessories for automotive vehicles, it provides a online service that allows customers to take their purchase quickly, safely and more conveniently. The access and utilization of the site are free, however, SERVCARROS, Lda. as owner of the site, may, at any time, prohibit third parties from accessing it, for repair and maintenance purposes. In addition, SERVCARROS, Lda. Shall have the right to close down at any time should any circumstances arise which, in its opinion, justify this.

Intellectual Property.

SERVCARROS, Lda. owns the copyright on all texts, drawings, images, graphics and other content on the site. Users are not authorized to reproduce, copy, alter, sell or use these elements without first obtaining the necessary written authorization from SERVCARROS, Lda. These general conditions detailed below (hereinafter referred to as “general conditions”) exclusively determine the contractual relations between any customer using the website www.servcarros.pt and SERVCARROS, Lda., owner and responsible as an entity for the management of the aforementioned website, with registered office at Rua das Feiticeiras nº 758 - 4740-591 - Esposende - Portugal and tax number PT 503 622 680. The general conditions of sale are the only ones applicable and replace all other conditions, except by prior agreement, express and in writing, or in case of omission in these conditions, Portuguese legislation is applied. SERVCARROS, Lda. may modify certain provisions of its general conditions from time to time, and in order for such modification to be effective, it must be re-read at each visit to www.servcarros.pt. We consider that when the order is validated, the customer is automatically accepting our general conditions of sale. By using the site, the customer undertakes to respect the general conditions as well as the Conditions of Use, which were concluded in compliance with the provisions of Portuguese Decree-Law no. 143/2001, of April 26, as amended by Decree-Law no. 82/2008, of May 20, as well as Portuguese Decree-Law no. 7/2004, of January 7, as amended by Portuguese Decree-Law no. 62/2009, of March 10.

You can make your purchase at any following channels:

• WESITE – add the desired part(s) to your shopping cart and proceed with your purchase;
• Email- Can’t find the part you want on our website? Send us an e-mail with your request;
• Phone – via 253969120* – our staff will be able to help you;
• In person – you can visit us at our facilities.

*Call to national landline (Portugal)

The products are sold over the Internet, more precisely through the website www.servcarros.pt

We offer all kind of used auto parts from all brands.

You can search by part, brand, model or even by part reference.

You can make yout orders via our "shopping cart".

Search the various options available for the part you want by name and/or reference. 
Once you have selected the part you want, add it to your shopping cart. You can repeat this operation as many times as necessary until you have finished your purchase. All part selections remain in the “shopping cart” until the order is finalized.

To finalize the order, you must fill in all the required fields regarding billing and shipping details, otherwise the order will not be completed.

Once completed, the customer will receive an e-mail confirming the order, as well as information about the order (total amount, payment method and later, shipping status).

SERVCARROS, Lda. reserves the right to cancel or refuse the order of a product by a customer with whom there is a dispute regarding the payment of a previous order or their data is not true.

SERVCARROS, Lda. undertakes to accept the order and sale of the product under the terms of these general conditions of sale.

The customer declares that they have read and accepted these General Terms and Conditions of Sale before completing their order. Completing an order for a product is presumed to be acceptance of these General Terms and Conditions of Sale.

Unless proven otherwise, the data recorded by SERVCARROS, Lda. constitutes proof of all transactions carried out by SERVCARROS, Lda. and its clients.

Our website allows customers to quickly check the stock available and access the most important information about each part.

The products disclosed on the site comply with the legislation in force at the time of such disclosure and with the applicable regulations.

SERVCARROS, Lda. will ensure that the photographic images of the products faithfully represent the items offered for sale. Each product is accompanied by a detailed and accurate description of its main characteristics. With regard to the technical data sheets and descriptions of our products, SERVCARROS, Lda. declines any responsibility for the validity of their content

Despite the daily updating of the site, you should contact us if you can't find what you're looking for.

The prices of the products listed are expressed in euros with taxes and duties included. However, the prices quoted exclude the amount to be borne by the customer for the shipping costs of the product ordered (delivery charges), the amount of which will be indicated when the order is definitively validated.

If the price is “on request”, please do not hesitate to contact us to ask for the price or any other information you wish to clarify.

The offer of products, as well as their corresponding prices, is valid for as long as they are available on the site, depending on stock availability at the time of ordering.

All available stock has immediate delivery, however, there may exceptionally be errors or changes to this information. SERVCARROS, Lda. constantly tries to ensure that the information provided is true.

After placing an order, if the product is unavailable, the customer will be informed by e-mail or telephone. The order may be canceled, partially delivered or another item identical to the one ordered may be offered.

In this case, the customer will be refunded the full amount of their order or part of it, within a maximum of 30 days of SERVCARROS, Lda. becoming aware of the unavailability.

The refund will be made by the same payment method used.

From the completion of the order until the proper collection of the price of the order, the product is the property of SERVCARROS, Lda.

Payment methods available:

• MB - Multibanco Reference - you can pay via ATM or homebanking (only in Portugal).
• BANK TRANSFER - In this case, you should always send proof of bank transfer to geral@servcarros.pt.
  In order to optimize security, all your purchase transactions take place within the responsibility of the user client and SIBS (www.sibs.pt). This means that your bank details do not circulate on the Internet and never reach the SERVCARROS, Lda. website. Your order using this payment method will only be shipped once the amount in question has been properly collected.
• MBWAY – if you select this payment method, you will receive a confirmation of payment for your order on your phone (only in Portugal).
• PAYPAL - if you select this payment method you will automatically be redirected to the Paypal page to complete the payment.

It is always advisable to keep proof of payment, at least until you receive confirmation of your order, or in the event of any unforeseen circumstances that we are unaware of.

Secure Payment

The payment of the purchased products and the shipping costs must be made by the customer at the time of order confirmation using the data provided. Thus, SERVCARROS, Lda. has established a verification procedure in order to prevent any fraudulent use of a member's bank details. Within the scope of this procedure, SERVCARROS, Lda., reserves the right to request from the customer proof of the operation carried out.
The order cannot be shipped until the documents have been received and verified. The requested documents must be sent within six working days of being requested.
SERVCARROS, Lda. reserves the right to cancel the order, in case of not having received the documents or in case of receipt of non-conforming documents.

Credit and Debit Cards

Payment by credit or debit cards is subject to the following conditions:

• Credit card payments are subject to the contract entered into by the customer with the card-issuing institution or account manager.
• The customer must make the payment with an identified card and validation data (pin), in the case of cards without validation data, the responsibility lies with the holder of the card.
• In the case of payment by ATM, the customer will have a time limit of 24 hours to make the payment on an ATM platform or in their home banking on the internet.

Orders placed that are awaiting payment are in Do Not Reserve mode. You must then make the payment as soon as possible in order to secure your product(s).

If the payment is not made within the stipulated period, SERVCARROS, Lda. reserves the right to cancel the orders.
At no time is SERVCARROS, Lda. responsible for the option/use of the payment method.

SERVCARROS, Lda. ships its products practically all over the world.
If the destination country is not in the list of countries, you must send us an email to geral@servcarros.pt with the desired part, destination zip code, city and country.
You will receive, as soon as possible, the applicable shipping costs according to the product and shipping address provided.
EOrders with payments made until 12am are, as a rule, processed on the same day.

We ship with the following carriers:

• CTT EXPRESSO;
• TNT;
• DACHSER.

Shipments are made by carriers, and the responsibility for meeting deadlines and damage to the goods is their sole responsibility.
The transit time of each product is indicated in the tables presented when choosing the carrier. Servcarros, Lda. is not responsible for carrier delays, although it tries to minimize possible delays that may occur. The products are sent to the address indicated by the customer at the time of purchase. In order to optimize its delivery as much as possible, it is mandatory for the customer to indicate the complete address to which the order should be sent, which may be different from the billing address.
SERVCARROS, Lda. reserves the right to split the shipment. The share of the handling and delivery costs will be invoiced in a single shipment.
SERVCARROS, Lda. does not assume any responsibility for the consequences of delays in delivery by the contracted carrier. The customer must always track the shipment of the order through the data provided at the time of shipment.

Expeditions are made from Monday to Friday inclusive.
Each order is assigned a number that is available in the customer area, called the order number. You can contact us, by email or by phone, and check the status of your order using the number associated with your order.
Shipments via carrier have an additional cost, and the customer is informed of it before validating the purchase. The total amount already includes the shipping cost.

The calculation of shipping costs depends on the following factors:

• Location to send;
• Actual or volumetric weight of the parcel; 
• Carrier tariffs (which may be updated periodically);
• Logistics and packaging costs.

The customer can choose to pick up the order at our physical store, and there will not be charged the logistics and transport costs.

You also have the possibility to send a carrier of your choice to collect at our facilities. In this case, you must always indicate the carrier that will carry out the collection, as well as the collection period (morning or afternoon). In this type of order, a fee will be charged for the logistics costs of the order, which will be presented before the order is finalized. These orders are also subject to confirmation/acceptance of the collection period chosen by the customer by Servcarros Lda.

In case of delay or non-receipt of the order, the customer must inform Servcarros Lda., so that it can immediately proceed to ascertain the situation and location of the same. This communication must be made by the means available on the website.
In the event of impossibility of delivery due to incorrect address, the customer is immediately alerted by email or telephone call. In the event that the customer does not respond within 48 hours, SERVCARROS, Lda. reserves the right to cancel the order, and the shipping costs will not be reimbursed.
The right of withdrawal remains valid in cases of technical problems that are detected by the customer after delivery and in accordance with the terms provided for by law.

What to do at the time of delivery:

• Check that the packaging is in perfect condition and without visible damage. If this is the case, accept the delivery.
• In the event that the goods have visible damage to the packaging, if you wish to accept in this way, please indicate on the carrier's acceptance document "goods accepted with damage".
• If you find that the packaging is severely damaged or violated, you must refuse it and immediately notify SERVCARROS, Lda.. You must indicate to the carrier's employee that "Order refused due to damage in transport".
• In order for us to activate the insurance for the transport of the goods, the aforementioned information on the document of receipt of the order is mandatory, only in this way can we impute to the carrier the responsibility for the damage caused to your order.
• The occurrence of damage in transport must be reported to SERVCARROS, Lda. within a maximum of 24 hours after receipt of the order;
• Once the package is delivered by the carrier, SERVCARROS, Lda. is not responsible for any problems arising from the transport. Please note that SERVCARROS, Lda. will be obliged to refuse any request for refund or replacement (right of withdrawal) for products that have external defects that have been accepted at the time of delivery.

A SERVCARROS, Lda. pede desculpas pelos transtornos causados, mas estas medidas devem ser tomadas de forma a proteger o cliente de eventuais fraudes.

SERVCARROS, Lda. is increasingly concerned with the quality of its products and services. In this way, we care about your satisfaction, and therefore, we are pleased to present the rules for exchanges and returns of products, which are under the right of free resolution.
The customer should be aware that all products sold by SERVCARROS, Lda.. are used parts.
The customer has the right to exchange and/or return the product for any withdrawal, defect or non-conformity.

To do this, it is important that you comply with the following conditions:

If you are dissatisfied with any product in your purchase, or if you only want to exchange/return it, you have a maximum period of 14 days to proceed with your claim/exchange/return, from the date of receipt of your order, under the terms of the right of free resolution, provided for in Decree-Law no. 24/2014, of 14 February.
After a complaint, an investigation process is initiated to verify whether the product is in fact damaged or discordant with what is established in the proposals, thus confirming whether there is a right to the warranty.

The products marketed by SERVCARROS, Lda. are duly identified by their own brands and recordings. Such marks and recordings may not be deleted and/or manipulated.

Exchanges and/or returns will not be accepted if these marks and engravings, as well as the product itself, have been tampered with and/or tampered with.

The invoice is the evidence for any claim, so it must be kept by the customer to exercise their rights.

Shipping costs for the return are the responsibility of the customer, regardless of the underlying reason.

In case of return or exchange, SERVCARROS, Lda. will only assume the shipping costs if the items are effectively different from those purchased.

The Customer must always check if the product they are buying is suitable for their needs, if not, SERVCARROS, Lda. will not be responsible or bear any costs arising therefrom, so the customer may have to bear a minimum of €10 to a maximum of €50 as packaging costs, handling and logistics management.

If the product does not conform to the description presented and/or as specified in the sales invoice, the customer must request a return within 14 days, informing SERVCARROS, Lda. of the problem. You can do this in person at our facilities, by phone through our 253969120 telephone contact, or by email to geral@servcarros.pt. In this case, you must send photos of the product as well as a description of the problem.

The entire process of exchanging the product or refunding the value will only be initiated after the receipt and verification of the conditions of the same by SERVCARROS, Lda.

If for any reason it is not possible to make an exchange, the value of the piece will be refunded.

After return authorization, the customer must send the product to the following address:
SERVCARROS, Lda. Rua das Feiticeiras, N. 758 4740-591 – Esposende – Portugal

In the event that conditions are met for exchange or return of the product, SERVCARROS, Lda. will exchange it for a new product, which will be sent, or refund the amount paid within a maximum period of 14 days from the date of arrival of the product claimed.

The refund of the amount is made by bank transfer, by paypal or by issuing a cheque in accordance with the details contained in the invoice issued.